John Downing, 71, of Christchurch, who had booked a $4,400 China tour independently of the AVG package, had arranged his own flights separately. His loss, while still disruptive, was contained to the tour cost rather than a bundled product that included an insurance component. “We didn’t even know what hotel to go to,” Downing said, recounting the day the itinerary arrived with hours to spare before the liquidator’s notification followed. “We sort of suspected that something was going to happen, because it was so close to the deadline. We just sucked it up,” Downing said, as reported by Stuff. A Facebook group for affected customers reported losses of up to $30,000 among individual members, reflecting the range of package values involved.